We appreciate having the opportunity to serve and look forward to providing you with superior support.
To activate your warranty, please complete and submit the form below.
If you believe the unit is in need of repair, please call your preferred dental dealer and speak with a qualified technician.
Returns
* No returns are authorized without first acquiring a Returned Merchandise Authorization (R.M.A.).
* No returns are authorized after 60 days from the date of shipping.
* Tech West does not provide shipping labels for warranties or returns.
Troubleshooting & Diagnostics
* All troubleshooting or diagnostics are required to be performed on-site when calling for technical support.
* An RMA number will not be issued if a technician is not on-site with the unit in question.
Warranty
* Units repaired under warranty come with a 12-month warranty from the date of repair.
* Improper installation without adequate ventilation will void all manufacturer warranties.
* Improper installation in spaces where temperatures will exceed manufacturers’ recommendations will void all warranties.
* Improper installation without adequate voltage and electrical connections will void all warranties.
* Improper voltage or voltage outside of the designated range will void all warranties.
* Failure to adhere to manufacturers’ recommendations for installation and service will void all warranties.
* Parts and Units that are purchased in error or not needed after purchasing are subject to a 15% restocking fee.
* The Elite Series and Elite Series Rocky Compressors are not intended for use with Dental Milling Machines or 3D Dental Printers. Doing so will void all manufacturer warranties.
* Limescale voids all warranties.
* Tech West does not accept compressors back for evaluation or repair.
* All troubleshooting must be performed on-site by a qualified technician.
* Parts and components to repair the compressor will be shipped for the technician to install or replace.
Shipping
* Tech West is not responsible for any shipping-related damages or delays. If your product arrives damaged or late, a claim must be filed with the carrier.
